Grievance Redressal & Nodal Officer Policy
Last Updated: 26 June 2026
In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection (DPDP) Act, 2023, Kaaldrishti Private Limited has appointed a dedicated Grievance Officer.
If you find any listing, user post, image gallery, or review on www.bharat123.com that violates your rights, is inaccurate, or infringes upon personal data boundaries, you can register a formal complaint.
1. Designated Grievance Officer Details
Users, listed business owners, and data principals can escalate grievances directly to:
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- Name of Officer: Mr. Ranjan Kumar
- Designation: Nodal Grievance & Data Protection Officer
- Company Name: Kaaldrishti Private Limited
- Physical Address: Branch Office: Bata More, Tekari Road, Gaya – 823001, Bihar, India (Corporate Venue: Ranchi, Jharkhand)
- Official Email Address: [email protected]
- Official Helpline: +91 99731 59269
2. How to File a Grievance
To execute a legal takedown or data rectification request, your complaint must include:
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- Your Full Identity: Name, contact number, and verification of residence in India.
- The Specific Violation: Direct URL link(s) of the business listing, advertisement, or user-defined post.
- Nature of Objection: Clear reason outlining why the content is infringing, fake, copyright-violating, or data-noncompliant.
3. Processing and Resolution Timelines
- Acknowledgment: Your complaint will be acknowledged with a digital tracking index within 24 to 36 hours of receipt.
- Expedited Removal (Safety & Nudity): If a post contains non-consensual personal imagery, explicit media, or security threats, access will be disabled within 24 hours.
- Standard Review: General business data disputes, copyright takedowns, or data rectification queries under the DPDP Act will be thoroughly investigated and decided within 7 to 15 days.